Acceptance now return policy free#

Acceptance now return policy free#

In cases of buyer remorse, if you don't offer free returns as a policy, then the return will still be automatically accepted, but the buyer is responsible for sending the item including the postage costs.You're responsible for return postage costs for 'Item not as described' returns. If the reason for a return is 'Item not as described' or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you.

Here's how returns that qualify for auto-acceptance will be processed: For more information, see our page on handling a return request. For these return reasons, you can either accept the return or provide an alternative solution to the buyer. The process occurs for all return reasons, except for 'Arrived damaged', 'Missing parts or pieces' and 'Doesn't seem authentic'. The return is domestic and will be posted back to an address in the UK.The request meets the time frame of your listing's return policy and is raised within your returns window.To qualify for automatic acceptance, a return request must meet the following criteria: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. Provide different return addresses for different items.Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost.Accept some returns automatically, while continuing to process others manually.If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. Whatever you decide your policy is, it needs to be clearly specified in your listings. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions.